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Empowering Your Customer Connections

Level-up your customer satisfaction to ensure a smooth business process Whether it is our customers or their end-users, customer satisfaction has always been our strongest suite.

Experience the Power of Customer Relationships

Designed to manage and analyze customer interactions throughout the customer lifecycle. It aims to improve customer satisfaction, drive sales growth, and strengthen business relationships.

Overview of CRM

A Customer Relation Management Solution is the baseline for an enterprises’ interaction with existing and probable customers. It channelizes sales growth through data analysis from various communication channels like websites, telephonic interactions, email conversations, live chats, marketing drives and social media.

Integrate CRM solutions into your enterprise systems for :

Automation of Sales and Marketing Processes
Integrate the system with others tailor systems
Implement Cloud Based System with High Security

Secure robust future growth
Improve customer service and engagement
Implement web and mobile solutions for maximizing ROI
Your customer data managed on a unified platform
Your long-term accounts get a personalized service approach

Does Your Business Need a CRM Solution?

EliteCRM Solution render a unified platform for tracking and managing customers across several channels with ease. We bring all customer-focused data on a unified location to provide end-to-end visibility on clientele while offering easy access of all data to internal teams for identifying leads, contacts and to engage, track and manage them efficiently.

Integrating EliteCRM solutions allows business enterprises to uncover valuable insights about customer needs and preferences. Personalize communications, provide relevant information and deliver extremely consistent experiences to improve customer satisfaction and increase retention.

Hire Best-in-class CRM Consulting Services

Improve lead conversations, unify customer data and boost sales rates with world-class CRM Consulting from Customer Relationship experts at Elitesoft Lab. We craft dynamic solutions for both B2B and B2C enterprises and the expertise of our developers in terms of sales intelligence has helped enterprises improve conversion and as well as retention rates for increase of substantial revenue

We help you select and implement CRM solutions that works best for your industry

We craft CRM systems and apps to optimize existing CRM solutions for boosting productivity

We offer extensive CRM Consulting services after analyzing your business processes

We help with CMS platform selection as well develop bespoke CRM features

We set up and optimize CRM, migrate enterprise data and train your internal teams

From CRM audits to optimization, upgradation, configuration and integration – we do it all

Project Visuals

Main modules and their features

Lead Management

Lead Capture & Collection
Lead Segmentation
Lead Assignment & Distribution
Lead Follow Up & Remainder
Lead Nurturing & Communication
Lead Reporting & Analytics

Ticket Management

Ticket Creation and Capture
Ticket Categorization & Tagging
Ticket Assignment & Routing
Ticket Feedback
Service Level Aggreement
Ticket Tracking & History

Contract Management

Contract Creation & Authoring
Contract Repository
Contract Renewal & Termination
Contract Upload document
Contact Template and Clause
Contract Reporting and Analytics

Project Management

Project Creation & Planning
Project Categorization
Task & Resource Management
Collaboration & Communication
Timline Tracking & Timesheet
Risk & Issue Register
Projject Reporting & Analytics

Task Management

Task Creation & Assignment
Task Prioritization & Categorization
Task Collaboration & Follow Up
Task Tracking & Tagging
Task Progress Monitoring
Task Notifications and Alerts
Task Reporting and Analytics

Survey

Survey Creation & Design
Question Libraries and Templates
Survey Logic and Branching
Response Collection
Survey Personalization
Data Export & Integration

Industries We Provide Software Solution

IT & Software Development Solutions for Various Industry Segments. Our expertise lies in custom enterprise applications, technology integration, digital commerce, business automation, and business intelligence solutions.